LUVEA PRIVACY POLICY

WHAT DOES THIS LUVEA PRIVACY POLICY COVER? 

This Privacy Policy applies to the use of Personal Information by Luvea if you are a former, current or prospective client of Luvea.   

WHAT TYPES OF PERSONAL INFORMATION DOES LUVEA COLLECT? 

To the extent permitted by law, for current clients Luvea may collect the following categories of information:  

(a)        Personal Identification details (including but not limited to name, address, gender, nationality, marital status, cell phone number); 

(b)        Contact information (including but not limited to residential address, telephone, email address);   

(c)        Social profile (social media accounts, social interaction preferences, images and videos and voice recordings); 

(d)        Password;  

(e)        Professional profile (including but not limited to Directorships, employment position, professional associations/networks and work experience); 

(f)         Financial information (including but not limited to current and past details such as financial account, credit card, financial institution name and address and income details); 

(g)        Electronic data (including but not limited to data generated by your browser or device you are using which is automatically recorded by our server including but not limited to date, time, name of accessed files as well as transmitted data volume, when you access, register and contact us about our services);  

(h)        Sensitive information (including but not limited to membership of associations), which Luvea will only collect with your consent or as otherwise permitted by law.  

Luvea website that you may use may utilise “cookies”. A cookie is an electronic small text file stored on your electronic device which enable the Luvea websites to trace your access and store your preferences, and use of your Personal Information contained within our websites. Should you use any Luvea website you consent to the use of cookies by Luvea. Any information obtained through the use of cookies will be used to enhance the products and services that Luvea provides to you. For Luvea usage of cookies and other tracking technologies in relation to the Luvea website and all its electronic methods of communication, including Android and iOS applications, or social media platforms.  

The cookies, defined as:  

(a)        Essential cookies enable Luvea to delivery optimal of our services to you; 

(b)        Functional cookies enable Luvea to improve its services by identifying services and information used with the Luvea product; and 

(c)        Marketing cookies enable Luvea to collaborate with third party organisations, that receive this information, to potentially deliver third party services, such as banner advertising, to provide a more holistic experience to you. 

In some cases, Luvea may collect information about you from public registers or other third-party sources such as social media platforms, credit reference agencies, fraud prevention agencies or intermediaries that facilitate data portability. 

Should a third party provide Luvea with your Personal Information, Luvea assumes that you have provided your consent to that third party or that the disclosure is related to the primary purpose for which the third party collected your data, unless you tell us otherwise.  

Where you have any concerns or queries about Luvea obtaining Personal Information about you from a third party, you should approach us and the relevant third party. 

 

WHAT IF YOU PROVIDE SUFFICIENT INFORMATION 

Where you provide inaccurate, misleading, insufficient or incomplete information, Luvea may not be able to provide its services to you.

 

FOR WHAT PURPOSE DOES LUVEA USE YOUR PRERSONAL INFORMATION?

Luvea obtains your Personal Information to achieve its business objectives, being for the following purposes:

(a)        Onboarding;

(b)        Relationship Management;

(c)        Product and service delivery, including but not limited to payment processes;

(d)        Business development, developing better suited Luvea products, services and enhancing the Luvea brand;

(e)        Legal Compliance and Risk Management in both Australia but also the jurisdiction from which you reside and or operate Luvea;

(f)         Enhancing Luvea’s technology and security for Luvea, its premises and personnel.

 

HOW DOES LUVEA PROTECT YOUR PERSONAL INFORMATION?

All Luvea officers, staff, contractors, agents, Representatives and Partners accessing Personal Information must comply with Luvea’s internal rules and processes in relation to the processing of your Personal Information to protect them and ensure their confidentiality.

Luvea has also implemented adequate technical and organisational measures to protect your Personal Information against unauthorised, accidental or unlawful destruction, loss, alteration, misuse, disclosure or access and against all other unlawful forms of processing. 

 

WHERE IS THE PERSONAL INFORMATION STORED?

As Luvea is an Australian private company, it complies with Australian law.

However, given the international nature of Luvea, Luvea is committed to complying with all local Privacy laws, including location and restriction of cross border transmission of Personal Information and exclusion of service, as legally mandated in the country of use.

 

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION AND TO WHOM IS IT SHARED?

Luvea usually shares Personal Information with the following groups:

(a)        Within its organisation;

(b)        Third parties;

(c)        Service Providers;

(d)        Public or Regulatory authorities;

(e)        Credit Reporting bodies;

(f)         Law enforcement when required by law;

(g)        Others, such as:

a.          potential buyers, transferees, merger partner or seller and their advisers in connection with an actual or potential buyer or merger transfer or merger of part or all of Luvea’s business or assets; and

b.          any legitimate recipient required by applicable laws or regulations.

Personal Information may be transferred within Luvea and in some cases also processed in other countries. Luvea only transfers your Personal Information abroad to countries which are considered to provide an adequate level of data protection, or in the absence of such legislation that guarantees adequate protection, based on appropriate safeguards provided by local applicable law. 

 

HOW LONG DOES LUVEA STORE YOUR PERSONAL INFORMATION?

Luvea will only retain your Personal Information for the period necessary to fulfil the purpose for which it was collected and to also comply with legal, regulatory or internal policy requirements, pursuant to Australian law (where necessary) but importantly also in compliance with the local laws from where you reside and operate Luvea e service.

Where you reside or operate our service may also empower you with additional rights, including but not limited to right to access, know, be informed, delete, restrict use of your personal information, withdraw consent, raise a complaint and to request to receive a copy of your personal information.

Once Luvea’s relationship with you has ended, Luvea will keep your Personal Information for a period that is appropriate, which in many instances is up to 10 years after your account closes or following a transaction such as a payment. The period may also be related to the time available to bring a legal claim, required by law or regulations, or for risk management and or compliance.

Luvea will retain your Personal Information for a longer period if needed to do so by law, if there are existing claims or complaints that will reasonably require Luvea to retain your Personal Information, or for regulatory purposes.

Where you require Luvea to remove your Personal Information from our database, you may make a request in the manner describer below, which Luvea will review in the manner described in this document, the Luvea Privacy Policy.

 

WHAT IF THERE IS A DATA BREACH

Where there is a data breach, we will notify the affected individuals and or organisations and we will also notify the Office of the Australian Information Commissioner (OAIC) outlining the nature of the data breach that are likely to result in serious harm, within 30 days of the breach.

The types of factors which a reasonable person or organisation believes might contribute to “serious harm” include:

(a)        the sensitivity of the Personal Information;

(b)        whether the Personal Information was encrypted;

(c)        likelihood that security may be breached;

(d)        whether the Personal Information was stored in a secure location; and

(e)        whether the recipient of the Personal Information intends to use the illegally obtained Personal Information, to cause harm and also to identify the nature of the harm.

 

YOUR RIGHTS AND HOW TO EXERCISE THEM

Should you wish to know what Personal Information Luvea holds about you, you may request to view this information by contacting our handling unit at support@luvea.com.

Luvea will immediately investigate your enquiry and provide you with appropriate answers where required or permitted.

Luvea may use your Personal Information for the purposes of marketing our products and services. You can opt out of receiving marketing material at any time by contacting us at the above stated email address. Where you do opt out, Luvea will continue to provide you with information in relation to your existing accounts only, including new features or products related to your accounts.

If you require further information about how Luvea handles your personal information, please send us an email to support@luvea.com

Should you wish to make a complaint in relation to privacy, including a breach of the Australian privacy Principles, please inform us by sending your concerns in writing, or calling us at:

Luvea Privacy Complaints Officer

Address:       701 Tillery Street Unit 12 Suite 3075 Austin, TX 78702

Email:             support@luvea.com.au

Telephone:   To be updated

Luvea will endeavour to respond to a complaint 30 days.

 

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (‘AFCA’).

AFCA provides fair and independent financial services complaint resolution that is free to consumers.

AFCA details are as follows:

In writing:      Australian Financial Complaints Authority

                        GPO Box 3

                        Melbourne, Victoria 3001

Website:        www.afca.org.au

Email:             info@afca.org.au

Telephone:   1800 931 678 (free call)

 

Where the matter is not resolved following the AFCA determination to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (‘AIC’).

AIC details are as follows:

In writing:      Australian Information Commissioner

                       GPO Box 5218

                       Sydney, New South Wales 2001

Website:        www.oaic.gov.au

Telephone:   1800 931 678 (free call)

 

CONTACTING US ANONYMOUSLY

You may contact us anonymously or by using a pseudonym. However, as Luvea will not be able to identify you, this necessarily limits the breadth of services Luvea may provide to you. In some instances, Luvea may not be able to provide any services due to legal prohibition.   

 

CHANGES TO YOUR PERSONAL INFORMATION

In order to deliver the optimal service to you, it is important that Luvea receive your current information. Where your Personal Information changes, please inform us as soon as possible.

 

UPDATES TO THIS POLICY

Luvea Privacy Policy was updated in May 2025. Luvea reserves the right to amend it from time to time. Where amendments are made, they will be available to you here

Luvea strongly recommend you visit the Luvea website frequently to receive our latest Privacy Policy in order to understand it and how it applies to you.